Frequently Asked Questions - The Trailer Parts Outlet

Frequently Asked Questions

Check most frequently asked questions here

Orders

1. Do you offer exchanges?

We do not offer echanges for puchases on machineny.com. If you'd like to find your way into a new product, the easiest option is to return your recent purchase.

2. Do you offer price adjustments for online orders?

Online orders prices are not adjustable.

3. Do I need to set up an account to place an order?

An account is not required to place an order. However, an account can help you get the latest news and promotions from MACHINE and you can get 15% OFF on your first order if you register an account.

Orders

1. Do you offer exchanges?

We do not offer echanges for puchases on machineny.com. If you'd like to find your way into a new product, the easiest option is to return your recent purchase.

2. Do you offer price adjustments for online orders?

Online orders prices are not adjustable.

3. Do I need to set up an account to place an order?

An account is not required to place an order. However, an account can help you get the latest news and promotions from MACHINE and you can get 15% OFF on your first order if you register an account.

Products

1. Where can I buy MACHINE products?

MACHINE products can be purchased through machineny.com. If you have wholesale inquiries or want to purchase products in other ways, you can directly email info@machineclothingcompany.com.

2. How can I find out which size will fit me best?

General size information for MACHINE is included in each product's page. You might take Nike and Addidas as reference.

Payment

1. Which payment methods do you accept?

We accept Visa, Mastercard, Paypal and Gift cards.

2. Why was my payment declined?

If your payment was declined or the order said the credit card information is unverified, you might need to check if you entered the correct card account or contact your card provider for more information.

3. Can I have a tax exemption applied to my order?

Tax exemption is not applicable at machineny.com.

4. How much tax will I have to pay?

All taxes will be applied based on the tax policy of your country and state.

MACHINE ReGear

What is MACHINE ReGEAR?

MACHINE ReGEAR is a recommerce program that we offer to our customers to trade in their fully functioning gear that are no longer used.

How Does MACHINE ReGEAR work?

You can mail your gear to our location at New York. The gear must be in lightly worn condition with inner label attached. We will send you an electric gift card in exchange through email once the item is shipped.

How much money will I receive for gear I trade in?

You will receive 20% of the original retail value if the item is qualified. The value will come in the form of MACHINE gift card.

1. Do you offer exchanges?

We do not offer echanges for puchases on machineny.com. If you'd like to find your way into a new product, the easiest option is to return your recent purchase.

2. Do you offer price adjustments for online orders?

Online orders prices are not adjustable.

3. Do I need to set up an account to place an order?

An account is not required to place an order. However, an account can help you get the latest news and promotions from MACHINE and you can get 15% OFF on your first order if you register an account.

1. Where can I buy MACHINE products?

MACHINE products can be purchased through machineny.com. If you have wholesale inquiries or want to purchase products in other ways, you can directly email info@machineclothingcompany.com.

2. How can I find out which size will fit me best?

General size information for MACHINE is included in each product's page. You might take Nike and Addidas as reference.

1. Which payment methods do you accept?

We accept Visa, Mastercard, Paypal and Gift cards.

2. Why was my payment declined?

3. Can I have a tax exemption applied to my order?

Tax exemption is not applicable at machineny.com.

4. How much tax will I have to pay?

All taxes will be applied based on the tax policy of your country and state.

What is MACHINE ReGEAR?

MACHINE ReGEAR is a recommerce program that we offer to our customers to trade in their fully functioning gear that are no longer used.

How Does MACHINE ReGEAR work?

How much money will I receive for gear I trade in?

You will receive 20% of the original retail value if the item is qualified. The value will come in the form of MACHINE gift card.

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